Return Policy

Returns & Refunds Policy — The Pure Aroma

We want you to be completely satisfied with your purchase. Below is our simplified and clear Returns Policy.

Section	Details
Eligibility for Returns	Returns accepted within 7 days. Products must be unused, in original packaging and in the same condition.
Initiation of Return	Log in to your account, go to “My Orders”, select the product, submit a return request with reason and photos if damaged/defective.
Return Process	We review requests within 2–3 business days. Approved returns receive instructions. You may ship the product back or we may arrange pickup.
Refund or Replacement	Refunds issued to original payment method. Replacements sent as soon as possible subject to availability.
Return Fees	Returns due to our error are free. Other reasons may require customer to pay return shipping.
Refund Processing Time	7–10 business days after receipt of returned product. Bank processing times may vary.
Communication	We keep you informed via email or account notifications at each step.
Contact	Email info@thepurearoma.com or use the Contact Us page for assistance.

Our goal is to provide a seamless and convenient shopping experience. Thank you for trusting The Pure Aroma.